We strive to make sure that jobs we undertake are finished on time, on budget and to your satisfaction. We will inform you of any changes to planned work due to adverse weather conditions or unforeseen circumstances as soon as possible.
If you are not happy with any aspect of the work we carry out for you we will ensure it is investigated and a plan of action agreed with you.
An Estimate is given in good faith and will be adhered to unless there is a substantial change in the goods or service being provided.
Any change to the scope and extent of work will be discussed before any extra costs are incurred. Only approved extra costs will be invoiced.
Payment is required within 30 days of invoice date (unless negotiated otherwise). Overdue payments will incur interest charges.
Please remember that with big enough impact glass can break, the slamming shut of a door or window can cause this the happen. Slamming, constant rough use of a door or window, or sticking woodwork can also cause the lead structure to deteriorate prematurely, resulting in bowing, or weakness. Broken glass and lead structures can be repaired or rebuilt but at an additional charge, as we cannot be responsible for this damage.
All glass painting and etching is done by hand in the traditional way. Colours are kiln fired so they are permanent, it is normal using this method for paint colour not to be consistent and to change to varying degrees while kilning. Etching is carried out using various techniques by hand, and though we strive to create perfect finishes, occasionally small defects can occur where variations in the glass surface or application can cause inconsistencies.
Due to the processes used in glass making, coloured sheets can vary from batch to batch and will not always be exactly the same. It is also not always possible to source the exact glass types required as many older glass types are no longer in manufacture. In these cases the closet possible match in texture and colour will be used.